Improving Customer Service Through Help Desk Software
Help desk have now become a core part of good business service and operation. The term itself is generally associated with the end user support center. However, the fundamental role it plays on a com
The ABCs of Customer Recovery
This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.
A ct as if every lost cu
Using the Power of Client Testimonials to Grow Your Business
Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive “buzz”
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
1. Anger precludes rationality.
Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through t
Up Servicing Creating Superior Customer Value Through Up Selling Valuable Add Ons
About once a week I grab my laptop and head to a café to work, brainstorm, and map out business plans. I usually enjoy a latté, cappuccino, or green tea while I work and I’ve found the change of scen
The Customer Is Sometimes Always Right
In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given
Contact Center Consultants
In the Internet-driven world of today, contact centers have become a very resourceful facility for businesses around the world. Big companies are readily putting up contact centers to channel their c
The Unbeatable Laws Of Customer Service
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The R
Brits just don t like call centre full stop regardless of whether they are in Britain or abroad
swiftcover.com responds to Alliance & Leicester research citing 8 out of 10 don’t want their financial products serviced overseas.
Andrew Blowers, Chief Executive of swiftcover.com comme
Contracts For Your Customers Ink It On Paper
When you're dealing with customers, sometimes things can go wrong. It might be your fault, it might be their fault or it might be no-one's fault -- but if you didn't make a contract, then you'll all
What is Customer Service
In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer ser
Additional phone lines allows for greater customer service success
With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could h
Quiz Do You Sell Yourself To The Customer
Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the trai
What s Involved in Having a Merchant Account
Online, it’s a no-brainer. More customers will buy from you if you accept credit cards.
Customers have gotten used to instant gratification, and if you can’t offer a way to make a safe,
Support is key to success for any company
As you may have already heard, PAS (the Prosperity Automated System) has added another income source to its line-up. It is called Freedom Rocks. Freedom Rocks, in a nutshell, promotes a unique "Wealt
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