Ten Things NOT To Write In Your CV Part Two
This article is continued from ‘Ten Things NOT To Write In Your CV – Part One’. Your CV (Curriculum Vitae) – Resume for our American friends sells you to your prospective employer. It has to be strai
Exceptional eCustomer Service In 4 Simple Tips
Two weeks ago I scribed a note of praise for Office Depot on PlanetFeedback.Com. Two hours later I got a personal response from Office Depot’s executive office. Last Friday I logged a complex complai
The MPG alternative to Repossession
Sell and rent back your property.
Households in serious arrears or facing repossession have few options and need to move quickly. The longer it takes, the more your debts increase with m
Customer Service Policy Geared For Excellence
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and
The Secret To Building Good Customer Relationships
While it may be your first reaction to make new sales or pursue bigger clients, the truth of the matter is that you should be paying attention to your existing customers as well. The secret to gettin
The Pretty Woman Theory
We’ve all seen it. Julia Roberts is shopping on Rodeo Drive. She’s dressed in her “professional” gear and gets that infamous attitude from the saleswomen. And of course, we’re all cheering when she s
Effective MPG solution for probate property
Gowrie Road, Battersea SW11
Another new client of MPG Investments wanted to sell her late mother's property as she did not live locally to market the property successfully. She was also
Reward Your MVP Most Valuable Player
No matter what the sport or business, we all have a Most Valuable Player. Surprisingly, most businesses either do not recognize the MVP, do not realize the importance of demonstrating appreciation, o
Customer Relationship Management CRM Systems How They Work
Customer relationship management or CRM is a group of practices to improve customer friendly nature of a company. It involves automation of all proceedings and offering better quality services to cus
Internet Answering Service
Though most people are now turning to wireless, DSL, and broadband connections for their Internet access, those with dial-up modems still know how, occasionally, you can miss a call from someone impo
CRM 101 The Basics of Customer Relationship Management
What is CRM?
CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its customer databas
Customer Loyalty The Key to Business Success
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to hav
Four Sure Fire Ways to Keep Your Customers Happy
How much value do you place on your customers? Let's face it...without customers you have no sales...no profit...no business. Yeah, they're the keyplayers in the marketing game. In other words, wise
Communication Is Not A 4 Letter Word
What four letter words do we mean? Here are a few:
Talk
Chat
Tell
Blab
Let's look at ‘talk’ as an example. If I asked you, you could all talk about alm
The Voice of Customer Service
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and
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